1 star Innov'Space award-winner
Customer connected with his dealer constantly
The Connected and Centralized Customer Service revolutionizes the management of equipment and customer requests, offering efficiency and responsiveness. Thanks to connectivity, we detect failures in real-time via an MTG box installed on the machines, allowing us to resolve issues before they impact our customer operations. We anticipate spare parts needs and carry out each intervention with specialized technicians, ensuring speed by reducing downtime.
For our customers, simplified communication through a call center handling phone calls, video, and WhatsApp, automatically generating a ticket providing traceability of exchanges with the customer service. The machines also send messages directly via the modem, facilitating communication with our teams.
Internally, our teams handle tickets in a cross-functional and continuous manner, guaranteeing optimal customer satisfaction through rapid problem resolution and availability 24/7.
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- Air Libre - F21
